At Cooking With Love, we take great care in preparing and packaging your sea moss so it begins its journey fresh, frozen solid, and surrounded by multiple frozen cold packs.
Because sea moss is a perishable product, its condition upon arrival may vary depending on the season, outdoor temperatures, transit time, and delivery location.
During the warmer months, it is normal for your sea moss and cold packs to arrive partially or fully thawed. During late fall and winter, your package may arrive cold or even remain frozen.
Please retrieve your package as soon as possible after delivery and place your sea moss in the refrigerator immediately. If your product arrives warm, damaged, leaking, or with any other concern, please contact us before consuming it so we can assist you.
Our sea moss products are made with natural ingredients and contain no preservatives. If you purchase multiple jars, we recommend keeping one jar in the refrigerator for immediate use and placing the remaining jars in the freezer to help prevent spoilage.
Thaw and enjoy one jar at a time, keeping the other jars frozen until you are ready to use them.
All Cooking With Love orders ship from Atlanta, Georgia. We work hard to prevent packages from remaining in transit for longer than two days. If you live farther away from Georgia, we encourage you to consider selecting 2-day shipping at checkout—especially during warmer weather.
Once your package has been released to UPS, its transportation and delivery are handled by the carrier. Although occasional UPS delays may occur outside of our control, we understand how important it is for you to receive your order in good condition.
Customer service and your overall experience are top priorities at Cooking With Love. If there is an issue with your delivery or the condition of your product, please email support@justcookingwithlove.
Please allow up to 24 hours for our team to respond. We will review the situation and work with you to make it right.
Cooking With Love is a small business that takes great pride in the quality of our products and the care we provide to every customer. We kindly ask that all communication remain respectful and considerate as we work toward a resolution. Kindness goes a long way, and we truly appreciate your patience, understanding, and support.
