Freshness Guarantee & Customer Care

At Cooking With Love, every jar of sea moss is handcrafted in small batches using premium ingredients and made fresh just for you. Because our products contain no preservatives and are refrigerated, they require extra care during shipping.

Our goal is simple: we want every customer to have an exceptional experience.

Shipping Schedule

To ensure your sea moss arrives as fresh as possible, we ship orders Monday and Tuesday.

This schedule helps minimize transit time and avoid unnecessary weekend shipping delays.

Orders placed after Tuesday will ship the following Monday or Tuesday.

Receiving Your Order

Our products are fresh and perishable. For the best quality and freshness, we recommend that you:

• Track your shipment.
• Retrieve your package on the day it is delivered.
• Refrigerate or freeze your sea moss immediately upon arrival.

All orders are shipped frozen in insulated packaging with cold packs. During warmer months, it is normal for the cold packs to thaw during transit while the product remains safe.

Need to Delay Your Shipment?

If you'll be traveling or unavailable to receive your order, please contact us before your order ships.

We're happy to delay shipment so your package arrives when you can refrigerate it immediately. We'd much rather adjust your shipping date than have your order sit outside or unrefrigerated.

Summer Shipping

During periods of extreme heat, certain seasonal fruit flavors may be temporarily unavailable for shipping.

This helps us maintain the quality and freshness you expect from Cooking With Love.

Our Freshness Guarantee

We proudly stand behind every product we make.

If your order arrives:

• Damaged
• Leaking
• Defective
• Or you believe there is a quality issue

please discard the product and contact us within 72 hours of delivery at:

support@justcookingwithlove.com

Please include:

• Your order number
• Photos of the product
• A brief description of the issue

Our team will review your request promptly and work with you to determine the best resolution.

Depending on the situation, we may provide:

• A replacement
• Store credit
• A refund

Your satisfaction is our top priority, and we're committed to making it right whenever possible.